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SHIPPING Items are shipped directly from the manufacturer by post or courier to the customers specified address. Usually, customers will be notified electronically about the tracking number as soon as the shipment has been sent. Shipping of most articles takes about 5 to 10 working days. Depending on the destination country, there might arise additional waiting time due to the local customs clearance, on which we unfortunately have no influence.
RETURN IN CASE OF DISSATISFACTION If you do not like an item ordered, it may be returned within 14 days of receipt directly to the manufacturer. For this purpose, please contact us via email at [email protected] so we can specify the manufacturer's return address. All orders are returned to the manufacturer at the customers own risk and cost. The customer has to return the goods without any signs of wear, in original packaging, complete with all accessories and together with the shipping note to the address provided by Highend-AudioPC Shop. Once your return is received, inspected and approved, the purchase price will be refunded within 30 days.
WARRANTY All purchases are covered for a guarantee period of 12 months, unless stated otherwise. If you believe that an item you have bought developed a fault within the guarantee period please contact us at [email protected] with a description of the damage so we can specify the manufacturer's return address. Once your item is received and after verification of the fault, the warranty will be honored by free repair, replacement or refund of the purchase price. The customer is responsible for returning the goods and the manufacturer will cover the costs of the repaired or exchanged article back to the customer.